All Products

Non-defective products may be returned or exchanged if the item is unopened in a condition that allows for resale. All returned items must be unused, in new condition. Clothing must be unwashed and unworn, free of hair, make-up, smoke smell, or other inappropriate smells. Videos must be unopened & sealed in original packaging. Ramp plans, grip taped decks and assembled skateboards, including its parts, cannot be returned. Due to limited stock, replacement product may not be available and cannot be guaranteed.

Your item(s) must be returned with shipping pre-paid. Gowindholz Skateboards must receive returns within 30 days of the customer receipt date. Refunds will not be authorized after 30 days. All orders shipped with free freight discount and returned for refund will be charged the original shipping fees. All refused packages will be refunded in full, less shipping charges.

Gowindholz Skateboards does its best to stock exactly what's pictured on the site, but in some cases, it is beyond our control. Manufacturers will sometimes change the colors on a product to provide options. Colors may vary, Gowindholz Skateboards will not be held responsible for items that may differ from image colors on this website.

Defective Products

You must contact Gowindholz Skateboards within 5 days of receipt of a defective product. Gowindholz Skateboards does not guarantee exchange or credit for defective items. If you believe your product is defective, please send it back explaining the defect. If the product is determined to be defective upon receipt by Gowindholz Skateboards, a full refund will be issued. Gowindholz Skateboards will reimburse shipping charges only on items declared defective. Due to limited stock, replacement product may not be available and cannot be guaranteed.

Incorrect Product Shipping

If Gowindholz Skateboards ships a product other than the product ordered, we will issue a call tag to have the product picked up at our expense. The customer will have the choice of receiving the correct product, another item of the same value, or receiving a full refund including shipping charges. Due to limited stock, replacement product may not be available and cannot be guaranteed.

Manufacturer Money Back Guarantees

Gowindholz Skateboards does not offer money back guarantees or honor money back guarantees offered by product manufacturers. If you have concerns regarding a product, contact the manufacturer directly to discuss and purchase products in order to be covered under the manufacturer’s money back guarantees. Gowindholz Skateboards does not endorse or guarantee any manufacturer product claims.

Refunds

In order to receive a refund, your purchase must be returned with shipping pre-paid and. All items must be unused in original packaging, with the original packing slip included. Any discrepancies could result in a delay or partial forfeiture of your refund. All products will be inspected upon receipt in our warehouse. If it is determined that the product does not meet our return guidelines, it will be sent back to you. All orders shipped with free freight discount and returned for refund will be charged the original shipping fees. All refused packages will be refunded in full, less shipping charges.

Reimbursement of payment

Please allow a minimum of 7-10 days for refunds to be processed. When Gowindholz Skateboards receives the returned defective product, your credit card will be credited in full for the defective product plus the shipping cost. Customers returning non-defective products will receive a refund less shipping fees.

Shipping and Handling

We DO NOT accept C.O.D.'s on return items. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via FedEx, UPS, or insured Parcel Post.

For help processing a return, please contact us at neworders@gowindholz.net.